Frequently Asked Questions
Everything you need to know about keeping your kicks clean.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. Once your package leaves our warehouse, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day return policy on all unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Are Reshoevn8r products safe for all materials?
Yes, our cleaning solutions are designed to be safe on most materials including leather, suede, nubuck, canvas, and knit. We always recommend testing on a small, inconspicuous area first.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I use the Laundry System on suede shoes?
No, we do not recommend putting suede or nubuck shoes in the washing machine. For these delicate materials, we suggest using our Dry Suede Kit and specialized brushes.